Terms & Conditions

Please take a moment to familiarise yourself with our terms and conditions

The TSA English team are very happy to help you should you have questions

Please contact us

Your Contract

Your contract is with The Stay Academy Limited (trading as TSA English) , a company incorporated and registered in England under company

number 1765651 bvi, with its registered office at 30 Chalk Farm Road, London  

(“Company”, “we”, “us”, “our”).

When you make a booking, you guarantee that you are 18 years or over and have the authority to accept and do accept on behalf of your party the terms of these booking conditions. If you are under 18 years, a parent or guardian must make the booking on your behalf and accept these booking conditions. Upon receipt of the completed application form and deposit or full course fees, we will issue confirmation of the booking including a confirmation invoice, acceptance letter and, if required, a visa support letter. A contract will exist as soon as we issue our Booking Confirmation. This contract is made on the terms of these booking conditions. Any dispute arising will be governed by English law and the courts of England shall have exclusive jurisdiction over any claim arising out of it.

Agents, Educational Consultants and Group Leaders

All of the below terms & conditions are applicable to students whose bookings are made directly with TSA English or via an Agent, an Educational Consultant or a Group Leader unless there is a prior alternative arrangements are agreed in writing between the Agent, Consultant or Group Leader and TSA English.

Making a booking & payment

Where a booking is made 35 days or more in advance of the course start date or the arrival date whichever is earlier, a deposit of 20% of the total fees must be made at the time of booking. The balance of the full booking fees are due and must be paid at least 42 days before the course start date or the arrival date whichever is earlier. Where a booking is made less than 30 days in advance of the course start date or the arrival date whichever is earlier, the full course fees are due and must be paid at the time of booking. If you require the services of a courier to deliver your documentation, the cost incurred will be paid by you. All payments are to be made in Pounds Sterling. You can pay by bank transfer, cheque or credit card. For credit card payments, we add a 2% surcharge on the total amount to cover card charges. Please do not send cash in the post. If you are paying for bookings by Bank Transfer a minimum of GBP 20/ 30 EUR must be added to the amount due to cover the cost of the bank transfer. We reserve the right to cancel a booking without refund or compensation if payments are not made when due.

If You Make a Change to your course

If you wish to make a change to the dates of your course, the person who made the booking must put such request in writing to us at least 28 days’ before the course start date or the arrival date whichever is earlier. We reserve the right to charge an amendment fee of GBP 50 / 70 EUR should you not meet the terms of changes set out above. Irrespective of notice given we cannot guarantee that we will be able to accommodate your requested change but we will try to do so.

If you cancel your course

If you wish to cancel a course for any reason, the person who made the booking must put such request to cancel in writing to us. If you wish to cancel a course due to a visa refusal, we will refund any course fees which have been paid by you, (less the registration fee and any other charges we may incur as a result of your cancellation), provided that: a) Notice of your visa refusal is sent to us a minimum of one week before your course commences; and b) Official written confirmation of the visa refusal from the British Consulate is sent to us before the course was due to commence. If you wish to cancel a course for any reason other than visa refusal, course refunds for such cancellations depend on the amount of notice given and are as specified below:

  • More than 28 days before the course start date or the arrival date whichever is earlier – refund of total course fees (including any extras) and total accommodation feed, less deposit, registration fee and any other charges we may incur as a result of your cancellation
  • Between 28 – 15 days (inclusive) before the course start date or the arrival date whichever is earlier – refund of 75% of total course fees (including any extras), less accommodation fees registration fee or any other charges we may incur as a result of your cancellation
  • Between 14-8 days (inclusive) before the course start date or the arrival date whichever is earlier – refund of 50% of total course fees (including any extras), less accommodation fees, registration fee or any other charges we may incur as a result of your cancellation
  • 7 days or less before the course start date or the arrival date whichever is earlier – no refund given

No refund will be given if you chose to cancel the course once it has commenced. Please note in the event that you cancel your booking for any reason, amendment fees paid by you in respect of the booking, if any, are non-refundable.

If you change or cancel your Accommodation

If you wish to change or cancel your accommodation for any reason, the person who made the booking must put such request to cancel in writing to us. If you wish to change or cancel residential, or hotel, accommodation for any reason, terms and conditions may vary. Please note that in some cases a refund might not be possible and you may not be able to shorten your stay in residence. Cancellations of residential, or hotel, accommodation may be subject to a cancellation fee. Please refer to the residence or hotel terms and conditions, or contact TSA English staff. Changes to accommodation (whether with hotel or residential accommodation) are subject to availability and to payment by you of any surplus where prices vary compared with your original booking.

Accommodation

Students or Groups scheduled to arrive/depart between the hours of 22:00 – 09:00 at/from the centre’s residential accommodation may be asked to book alternative accommodation on their first/ last night, at their own cost, to avoid a late/early check-in at their intended accommodation and late check-in for their departure flight. Every effort will be make to avoid this.

Additional transfer costs may be levied for arrivals/departures between 22:00 – 09:00

Normal check out time is 10:00. A fee of 40 GBP is payable for late check out, which is subject to availability.

Students will be required to pay a damage deposit of 50 GBP/50 EUR in cash upon check-in. This deposit will be returned at check-out providing no damage, other than regular wear & tear, has been caused to the studio accommodation.

Clients will be provided with a list of the costs for replacement items in studios/suites at check-in. These costs will be passed on if any items are damaged during a client’s stay with TSA English.

Arrival/Departure Dates

Arrivals and departures should normally be on a Sunday (unless specified otherwise in TSA English marketing materials). 

TSA English reserves the right to arrange alternative (e.g. Hotel) accommodation for any night(s) out-with the standard programme dates, at the student’s cost. 

There will be no compensation due for late arrivals and/or missed lessons, activities and excursions missed as a result of not arriving on a scheduled arrival date.

Attendance, Absences & Early Departures

Students or Groups are required to attend the full course.

Absence from lessons and/ or activities is not compensated. If Students or Group Leaders are absent from the course and do not contact a TSA English representative within 24 hours we will contact you or an appropriate adult by telephone or email to see if we can be of any help or assistance. If we receive no response we will try to make contact again.

Where relevant to a visa application, we are duty bound to notify the UK Home Office immediately in the event of persistent non-attendance or course termination.

Transfers

Where a taxi/coach transfer has been booked through the Company flight details should be received no later than 14 days prior to arrival. The company reserves the right to levy a charge of GBP 20 / 30 EUR per group member should these details not be received within the 14 days.

Arrivals

Standard arrival times are between 10:00 and 18:00 on Sundays.  Any arrivals outside of these times that require a transfer arranged by the Company will incur additional costs.

Departures

Standard departure times are between 11:00 and 19:00 on Sundays. Any departures outside of these times that require a transfer arranged by the Company will incur additional costs.

PLEASE NOTE:

Summer packages that include return airport transfers do not include transfers outside of the standard arrival/departure times, nor outside of the standard arrival/departure days.

Course Certificates

The Company shall levy a charge of GBP 15 / 20 EUR per set of certificates that it has to reissue once the course has finished. Should this occur the certificates shall only be reissued once full payment has been received.

If we change or cancel your booking

Whilst we aim to provide the course, and where applicable accommodation, as booked, we reserve the right to change or cancel your booking.

Operation of all bookings are dependent on a minimum number of persons booking the course and we reserve the right to cancel or change your booking for reasons of consolidation due to minimum numbers not being attained on your course.

Subject to ‘Our Liability’ section below:

(a) if we make a minor change to your booking we will advise you as soon as reasonably possible; (b) if we make a major change to your booking we will advise you as soon as reasonably possible if there is time before your course start date or your arrival date whichever is earlier.

You will have the choice of either

(i) accepting the change of arrangements,

(ii) accepting an offer of alternative arrangements of comparable standards from us if available (you will pay the difference if it was advertised as a higher price than your original booking, or receive a refund of the difference if it was advertised at a lower price than your original booking)

(iii) accepting a refund of the monies you have paid to us for your original booking.

Subject to ‘Our Liability’ section below, if we cancel your booking, we may be able to offer you an alternative. If you accept it, you will pay the difference if it was advertised at a higher price than your original booking, or receive a refund of the difference if it was advertised at a lower price than your original booking, or we would refund the monies you have paid to us for your original booking.

We will not be responsible to pay any compensation following a change or a cancellation by us and we will not be liable to reimburse you for any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts.

Conduct & Behaviour

When you make a booking through us, you accept responsibility for the proper conduct of all parties included on your booking. We reserve the right to cancel at any time any student or Group’s’ course, or course and accommodation, with no refunds, in the event that, in the reasonable opinion of the Company or hotel, the student or group’s behaviour is disruptive or unsatisfactory (including without limitation causes or is likely to cause danger, upset or distress to anyone else or damage to property). Our decision is final. We shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your course, or course and accommodation, being terminated.

Terms for Minors (under – 18s)

A student’s parent or guardian is hereby deemed to accept these terms and conditions and further accepts that:

  1. They will permit the student to travel by public transport
  2. They authorise their child to take part in all tourist, sporting and cultural activities associated with the course
  3. They permit the student to be treated by a doctor in an emergency. TSA English will use all reasonable endeavours to make contact with the parent or guardian in this event
  4. They will pay any third party fees associated with the above treatments
  5. They will provide the school with a contact telephone number in case of emergencies.

Our right to sub-contract

We shall take reasonable care and skill in providing our services to you in accordance with our standards, our obligated standards in each country and industry standards. We reserve the right to subcontract various elements of our services (for example transfer) to reputable companies selected by us. We shall procure that our subcontractors also take reasonable care and skill in providing such subcontracted elements of our services to you in accordance with industry standards.

Our Liability

We will not be liable:

(a) where any failure in the performance of the contract is due to: i. you; or ii. acts, events, omission or accidents beyond our reasonable control or the reasonable control of our suppliers, including without limitation war, threat of war, riots, civil disturbances, actual or threatened terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, flood, and any other similar events;

(b) for loss of students’ property. No compensation, costs, expenses or any other sums will be paid by us in these circumstances. Nothing in this contract shall limit or exclude the liability of either party for death or personal injury resulting from negligence.

Insurance

It is compulsory that every student, group leader and or accompanying adult takes out insurance to cover such events as course cancellation or curtailment; loss of personal effects; loss of passport or tickets; medical expenses and repatriation; personal liability and personal accident. Failure to do so could cause serious problems in the case of an emergency. It is your responsibility to ensure that you are adequately insured.

We reserve the right to ask for a copy of a student’s, a group leader’s or accompanying adult’s insurance documentation.

For students staying in accommodation (hotel or residential) arranged by the Company, insurance covering personal liability is recommended. If you do not have an insurance policy and an incident occurs, you will be responsible for all costs incurred.

Complaints Procedure

Our complaint procedure is as follows:

If you have a complaint regarding any aspect of the services provided, you should immediately notify your school.

In the unlikely event this is not resolved to your satisfaction; you should make an immediate complaint in English in writing to TSA English, 30 Chalk Farm Road, London, NW1 8AJ, U.K.

We will investigate your complaint and if we judge it to be reasonable we will make an appropriate recompense (financial or otherwise). In order to be given a reasonable chance of addressing your complaint, please ensure it is received within one month of the end of your course.

If the complaint is not resolved to your satisfaction, you may contact English UK (UK).

Publicity Materials

These booking conditions, our brochures, our website and other publicity materials are the responsibility and property of the Company and the details are published in good faith as of June 2016. We cannot be held responsible for any changes that become known or happen after any printed materials are produced and the most up-to-date information can be found on our website. We will use reasonable endeavours to inform you of any material changes for your course before commencement of the course.

Photographs and Video

Any likeness or image of you secured or taken on any of our courses may be used by the Company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video clips and on the internet.

In the event that students are under 16 years of age during their course then the parents or legal guardian of the student accepts the terms and conditions set out above regarding photography for bona fide promotional or marketing purposes on behalf of the student. In the case of minors, the students will be informed that a photograph is being taken and of its intended use. Students will be given the opportunity to opt out. This does not apply to General Views of larger student groups which may be taken and used for bona fide promotional or marketing purposes by the Company.

Your email address

By agreeing to these booking conditions, you consent to us (including any Hallmark Estates company) using your email addresses gained at the time of booking and during your period of study for future marketing purposes from time to time, including without limitation about special offers, products and services by email. You may withdraw from the use of your email address at any time by contacting the Company in writing.

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